Account Deletion Request

How to request deletion of your Ember account and personal data.

How to Request Account Deletion

To delete your Ember account and associated data, please follow these steps:

Steps to Request Deletion

Send an email to our support team at the address below with the subject line: "Account Deletion Request"
Include the following information in your email:
- The email address associated with your Ember account
- Your full name as it appears in the app
- Confirmation that you want to permanently delete your account
Wait for confirmation. Our team will verify your identity and process your request. You will receive an email confirmation once your account has been deleted.

Send your request to:
info@digithera.ai

Data That Will Be Deleted

When your account deletion request is processed, the following data will be permanently removed from our systems:

Your account profile information (name, email address)
Your goals, habits, and personal growth plans
Chat history and conversations with the AI coach
Progress tracking data and achievements
App preferences and settings
Any other personal data you provided to the app

Data Retention

We are committed to deleting your data promptly and completely.

Deletion Timeline

Your account and personal data will be permanently deleted within:

30 days of your request

Note: Certain records may be retained for up to 90 days for legal compliance, fraud prevention, or to resolve disputes. These records are kept in accordance with applicable laws and are not used for any other purpose. After the retention period, all remaining data will be permanently deleted.

Important Information

Deletion is permanent. Once your account is deleted, your data cannot be recovered.
Active subscriptions should be cancelled separately through the App Store or Google Play before requesting deletion.
Processing time may vary, but you will receive confirmation within 30 days.

This page applies to:

Ember

Developed by Digithera AI / Ember Health